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JDB file (and perhaps preceeding updates), that was not updating the 64 bit clients. JDB files from 2010-03-18 and beyond work just fine updating both the 32 and 64 bit clients. JBD files for download (32 &64 bit) they are in fact the same file, and either will update both clients.

We've got some Windows 7 machines that have network ACLs on, preventing them from speaking to non-whitelisted IP addresses.

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The Do IT Help Desk is not liable if you choose to attempt the fix described below.

Before you begin troubleshooting Live Update, verify that you are able to connect to and browse

Please see the Technical Information at the bottom of this document for instructions.

This section describes the process of uninstalling and reinstalling Symantec.

We had issues with the clients not updating past December, but were able to get past that and everything updated to 2/3/10 definitions. Delete these keys Symc Data-sesmipsdef32 Symc Data-sesmipsdef64 Symc Data-sesmvirdef32 Symc Data-sesmvirdef64 5). Run Live update from within the Symantec Endpoint Protection Management console.

When we updated the server with the 3/9/10 definitions, all of our XP 32bit machines updated fine, but none of our XP 64bit systems updated. In the registry, navigate to and delete the following keys: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Shared Defs\Symc Data-sesmipsdef32 HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Shared Defs\Symc Data-sesmipsdef64 HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Shared Defs\Symc Data-sesmvirdef32 HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Shared Defs\Symc Data-sesmvirdef64 6). Symantec Endpoint Protection Manager 11.x is not updating 32 or 64 bit virus definitions. try this mate: # Open the Windows Registry editor (regedit.exe) browse to the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\Current Control Set\Control\Session Manager # Verify the following Reg Multi String value Pending File Rename Operations exists under this key.

My SEPM Server is running on Windows Server 2003 (32-bit), and I'm attempting to update a mix of 32-bit and 64-bit Windows clients.

The latest update which I've applied to my server was the "vd30e003.jdb" file, (2010-03-16 rev.003) and the update applied immediately prior to this was the "vd30a027.jdb" file, (2010-02-16 rev.039) and all of my 32-bit clients are now updated to the March 16 definitions, while all of the 64-bit clients continue to show the February 16th definitions.

A version of SEP that is compatible with Windows Vista, 7 and 8 is available for download from https://edu/cgi-bin/security/

This document explains how to update Symantec Endpoint Protection definitions by running Live Update.

Note: If your some reason you are unable to uninstall Symantec by following the instructions in this document, you may have to remove the program manually; see Manually Uninstalling Symantec Products.